Each part, new or used, carries a 30-day exchange warranty for the same part if found defective.  The 30-day warranty is effective immediately upon your signed confirmation of delivery.  If the part is returned as a defective item, it must be returned within the same 30-day period.  We do not accept returns for improperly ordered parts.  No exceptions.

Each system we repair comes with a 6 month parts and labor warranty.  Only the exact problem and symptom originally described to us is covered under warranty.  If you need to return a laptop for whatever reason, please use the same repair order number for the return of the laptop.

We accept the following cards: Visa, MasterCard, American Express or Discover cards. Check or money order is also acceptable if you call us first and make arrangements.  For shipments in California, sales tax will be added. We accept valid reseller card for tax exempt companies.

We ship out all items and laptops via the United Parcel Service. All parts are shipped the same day if ordered by 12p noon PST. We offer ground, 3-day, 2-day and next day service.  Each part is individually wrapped and sealed in an anti-static bag.  Laptops are shipped in a special box designed for laptops.  All parts or laptops require a signature upon delivery and each box is insured.

Parts are categorized in three ways:
1. New parts
2. Pulled parts - basically used (sometimes referred to as reconditioned) but tested parts in good and better than good condition. Might have some minor normal wear.
3. New pull items - items removed from a new laptop purchased for parts.

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